• Upon successful registration and payment, subscription orders are processed within 24 to 48 hours.
  • Subscription gift (if applicable), and first magazine issue will be dispatched through courier services, postal services, or school distribution channels, depending on the delivery location.
  • Once dispatched, delivery may take approximately 3 to 7 business days, subject to the subscriber’s location and the serviceability of the delivery area.
  • Subsequent magazine issues will be dispatched on a monthly basis as per the publication schedule.
  • Primary Plus Magazine follows a monthly publication and dispatch schedule. Subscribers can typically expect to receive their magazine copy between the 2nd and 3rd week of each month, subject to location, courier services, postal networks, school distribution schedules, and other delivery conditions.
  • Delivery timelines may be affected by factors beyond the control of Primary Plus, including courier delays, postal service disruptions, adverse weather conditions, natural calamities, strikes, public holidays, or other unforeseen circumstances.
  • Subscribers are responsible for providing accurate delivery information. Primary Plus shall not be responsible for delays or non-delivery arising from incorrect or incomplete address details provided by the subscriber.
  • Any change in address, contact details, or school information must be communicated at least 30 days in advance by emailing info@primaryplus.org.

 

Returns & Replacements

  • Due to the nature of magazine subscriptions, delivered magazine issues are not eligible for return or exchange.
  • If a magazine issue is received in a damaged condition or is not received, subscribers must notify Primary Plus at info@primaryplus.org within 30 days of the expected delivery date.
  • Upon verification, a replacement copy may be dispatched, subject to stock availability.
  • Subscription gifts, welcome kits, promotional items, and renewal gifts are non-returnable, non-exchangeable, and cannot be redeemed for cash.

Escalation Matrix

If a subscriber is not satisfied with the resolution provided, they may escalate their concern through the following channels:

Escalation Level 1
Email: info@primaryplus.org

Escalation Level 2
Email: manbirbedi@primaryplus.org

Primary Plus will make reasonable efforts to acknowledge and address all shipping, delivery, and replacement-related concerns in a timely manner.